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Ice cream is one of the most sensitive foods in retail. Temperature slips of even a few degrees can turn a batch grainy, cause freezer burn, or dull those rich flavors. A strong cold chain keeps Nelson’s scoops creamy and crave-worthy all the way to your case.

Key practices for freezing and storing include:

Keep it cold, always. Ice cream should travel and be stored at or below -18°F (-28°C). Your display freezer should hover at or below 0°F (-18°C), never above 10°F (-12°C), to lock in texture and flavor.
Steady as she goes. Fluctuating temperatures cause micro-melting and re-freezing that leads to bigger ice crystals and a sandy mouthfeel—not what customers want.
Store below the freezer line in chest or display freezers, not in the door or on top where temperatures swing.
Monitor temperatures around the clock. Use digital thermometers or data loggers to catch issues before they snowball. Many shops use wireless sensors for live checks.
Seal containers well after each use and avoid stacking tubs in a way that restricts cold air flow.
During delivery, Nelson’s uses insulated trucks designed to move large volumes without breaking the cold chain. Quick transfers into your storage reduce “soft spot” risks, so you can be confident every scoop stays as good as it was in the dairy.

Order Process and Delivery Scheduling
Ordering Nelson’s is designed for shop owners who don’t want headaches—just fresh, delicious supply on time. The routine is simple but deliberate, tuned for peak freshness and minimal waste.

Here’s what you can expect:

Easy ordering. Place your order online or by phone, choosing from more than 20 flavors. We help you estimate volumes if needed.
Minimums that work. Our standard minimum order is sized for scoop shops, so you’re never forced into buying more than you can comfortably store and serve.
Reliable scheduling. Deliveries are arranged in advance, with most shops choosing weekly or bi-weekly drops depending on season and sales volume.
Temperature assured. Each shipment travels in refrigerated vehicles monitored throughout the route. Drivers are trained in cold chain best practices and unload directly to your freezer or staging area.
Routine checks. We check delivery temperatures at hand-off and welcome you to do a quick scan as you receive tubs—your backup for peace of mind.
Responsive service. Need to adjust your order before it ships? We’re quick to answer calls or messages so you stay stocked (and never overfull).
By following this process, your scoop shop always gets ice cream at peak freshness. No guessing, no melt spots, no compromise. Serving Nelson’s means you deliver a consistent experience—taste, texture, and quality—every time you hand over a cone.